Frequently Asked Questions
Shipping
How long does shipping take?
We process orders within 1–3 business days. Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout.
Do you ship internationally?
Currently we ship within the US only. International shipping is coming soon.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also visit our Track Your Order page.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on unused, uninstalled items in original packaging. Contact us at support@emotomodzcustoms.com to start a return.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and we'll make it right immediately.
Products & Compatibility
How do I know if a part fits my bike?
Each product listing includes compatibility info. If you're unsure, contact us before ordering and we'll help you find the right fit.
Which e-bike brands do you support?
We carry parts and mods for Sur-Ron, Talaria, Super73, Macfox, Ridstar, and more.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
Can I cancel or change my order?
Contact us as soon as possible at support@emotomodzcustoms.com. We'll do our best to accommodate changes before the order ships.
Still have questions?
Reach out to us at our contact page and we'll get back to you within 24 hours.